Şeyma Naturel - Frequently Asked Questions

1. Are Şeyma Naturel products completely natural?

   
   Yes, all our products are produced using pure components from nature, without any preservatives or additives, through traditional methods.

   
   

2. Where are your products manufactured?

   
   

   All our products are manufactured under hygienic conditions by our expert team in our modern production facility with a 1,200 sqm indoor area in Darıca, Kocaeli.

   
   

3. How are the expiration dates of the products determined?

   
   

   Since our products are natural and preservative-free, their shelf lives vary depending on their contents. The expiration date and production batch are clearly indicated on each product.

   
   

4. Who can use your products?

   
   

   Our products are suitable for general use. However, if you have a chronic condition or regularly use medication, we recommend consulting a specialist before use.

   
   

5. Can pregnant and breastfeeding mothers use your products?

   
   

   Since the use of herbal products is a sensitive matter, you must consult your doctor before using them during pregnancy and lactation.

   
   

6. How are your vinegars fermented?

   
   

   Our vinegars are produced entirely through traditional fermentation methods (using natural mother of vinegar) without any industrial accelerators.

   
   

7. Is there sugar or sweetener in your products?

   
   

   No, there is no refined sugar or artificial sweetener in our products. Only naturally sourced ingredients are used in our natural content products.

   
   

8. How many days does it take for my orders to arrive?

   
   Your orders are carefully packaged and handed over to the cargo company usually within 1-3 business days. Delivery time may vary depending on your location.

   
   

9. How should I store the products?

   
   

   To preserve the freshness of our products, it is generally recommended to store them in a cool, dry, and dark environment away from direct sunlight.

   
   

10. What is your cargo packaging process?

    
    

    Since our products are in glass packaging, they are shipped using special protective packaging to prevent breakage during transit.

    
    

11. Where can I find Şeyma Naturel stores?

    
    

    We currently serve with our physical stores located in various locations, primarily in Pendik. You can find our up-to-date store information on our website.

    
    

12. Do you offer bulk ordering (franchising) options?

    
    Yes, for partnership and dealership requests, you can fill out the contact form on our website or contact us directly.

    
    

13. Why do your products have a herbal supplement label?

    
    

    Our products are not medicines; they are natural foods with supplementary properties. They are classified this way due to legal regulations.

    
    

14. Is shopping on your website secure?

    
    

    Our website is protected by an SSL certificate. Your payment information is not shared with third parties, and transactions are made with a secure payment infrastructure. We use PayTR as our payment infrastructure.

    
    

15. Can I make changes or cancellations to my order?

    
    Of course, you can. If your order has not been handed over to the courier, you can make changes to your order. If it has been shipped, we cannot make changes. You can return products you haven't used if you wish. Of course, you can cancel your order. Your satisfaction comes above all else.

    
    

16. Which shipping company do you work with?

    
    

    We have an agreement with DHL eCommerce.