Shipping and Delivery Policy

As the Şeyma Naturel family, we work with great care to deliver our most natural and high-quality products to you. To ensure that your orders reach you in the fastest and safest way, we structure our shipping processes as follows:

1. Order Preparation Process

From the moment your order is confirmed, your products are carefully prepared and packaged by our expert team at our production facility (Darıca, Kocaeli). Your orders are generally handed over to the cargo company within 1 to 3 business days.

2. Shipment and Tracking

Our company has an agreement with DHL eCommerce. Your orders are shipped via this carrier. When your order is shipped, a notification is sent to your registered e-mail address. With your shipment tracking number, you can easily track the stage and location of your order.

3. Delivery Time

Orders handed over to the courier are generally delivered within 1 to 5 business days, depending on the distance of your location. (Note: Official holidays and force majeure events may affect the process.)

4. Things to Consider Upon Delivery

When your order arrives, we kindly ask you to check your package in the presence of the courier. If you detect any damage, opening, or crushing in the package, please do not accept the package and have the courier issue a "Damage Assessment Report" (Hasar Tespit Tutanağı). This process is necessary for a speedy resolution.

5. Shipping Fees

Shipping is free for your purchases of 1500 TL and above. For orders below this amount, the shipping fee will be displayed to you on the payment screen.